Refunds & billing
Refund Policy
Membership plans are prepaid access periods, just like a telecom recharge: you buy a plan, it activates, and it runs for its full duration. A refund can only be requested within 24 hours of payment — after that the plan stays active until its validity ends.
What you need to do
Do these steps within 24 hours of your payment — that is the whole window. The system checks the window for you automatically.
- Sign in to your account.
- Open Support → New ticket → Billing.
- Choose the payment you want refunded from the list (plan, amount, and date are shown). The system automatically tells you whether it is eligible — if the 24 hours have passed or the payment is already refunded, no refund request is created.
- Write a short reason and submit. Your plan keeps working while the request is reviewed — support replies in the same ticket.
How a refund works
Four simple steps — everything happens from your account and the support team.
- 01
You buy a plan
Payment is verified by the gateway and our server, then your plan activates immediately (or queues behind an active plan).
- 02
Raise a billing ticket
Within 24 hours of payment, open Support > Billing from your account, choose the payment to refund from the list, and submit the request. If you want, you may also mention the order or payment ID in the subject or description.
- 03
We verify
Support checks the payment, the plan, and your request against the 24-hour window and our refund rules.
- 04
Cancel + refund
Approved requests cancel the plan and return the money to your original payment method — usually within 5–7 working days after the provider confirms. If another plan is queued on your account, it activates automatically.
After 24 hours — no refund
Once the 24-hour window has passed, refunds are not available. Your plan remains active until its full validity ends — you keep the remaining days of access. If you no longer want the membership after the window, no amount is returned.
When a refund is eligible
Eligible within 24 hours
- Duplicate or accidental payment for the same plan
- Wrong plan purchased by mistake
- Payment captured but access never activated
- Technical failure that prevented activation
One refund request per payment. The 24-hour window starts the moment your payment is verified — not when you notice the issue.
Not eligible
- Requested after the 24-hour window
- Change of mind after access was already used
- Membership expired before the request
- Chargeback or fraud-related disputes
Quick reminders
- Sign in to the same account you paid with.
- Choose the payment from the list — the system checks the window automatically.
- Your plan keeps working while the request is reviewed.
- If you have another plan queued, it activates automatically after an approved refund.
- Rejected requests are final for that payment — one refund request per payment.
Never send card numbers, passwords, or one-time passcodes in a ticket. We never ask for them.
Processing and timing
Approved refunds are sent back to the original payment method where the provider supports it (for example, Razorpay, PayPal, or Stripe). Once the provider confirms the refund, the amount usually appears in your account within 5–7 working days. Processing time depends on the provider and your bank. Provider fees or currency conversion may affect the final amount received.
Changed your mind or noticed an issue? Read the steps below before purchasing.